Cloud IT delivers proactive maintenance services through our flat-rate TotalCare IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with your business as your IT Department and Virtual CIO, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Because our TotalCare IT Support Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
Our Managed Services include 24/7/365 Network Monitoring and Vendor Management
Businesses are continually scrutinizing IT budgets. Service quality and high-availability demands are at an all time high. The Internet has revolutionized how businesses operate, allowing us the ability to proactively monitor your critical devices and services and predict potential failures before they occur.
24/7/365 Proactive Network Monitoring Never Sleeps
● Monitors the critical health status of devices and line of business applications
● Remotely diagnoses problems before they occur
● Restarts essential Services automatically
● Capacity planning reports for informed IT purchasing and budget decisions
● Minimize network and device downtime that causes lost productivity
Improve productivity and focus on running your business…
By unloading the burden of you or others in your organization having to deal with multiple Vendors, you regain lost productivity – directly impacting your bottom line.
Reap the benefits of a single point of contact…
Think of the productivity you will gain on an organization-wide level by allowing us to be your single point of contact for all of your technology vendors. The days of keeping up with all of the vendors for your phone systems, computer equipment, network scanners, copiers, faxes and all of your Line of Business applications every time there’s a problem are gone. With our Vendor Management Program, you’ll only need to open up a single Trouble Ticket, and we’ll manage all vendor issues to resolution for you. No matter what they are. No matter how many vendors are involved.